Privacy

Hawker Spaces Pty Ltd (“Hawker Spaces”, “we”) values and respects the privacy of the people we deal with. Hawker Spaces is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws and regulations.

This Privacy Policy (“Policy”) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. The Policy applies to this website and any other websites, domains or online platforms (including applications) owned and operated by Hawker Spaces (“Website”).

We may amend this Policy at any time by incorporating the amended terms on this Website. All additional and varied terms automatically take affect on the date they are incorporated into this Policy. We recommend that you revisit this Policy from time to time to ensure you are aware and understand any additional or varied terms.

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What is ‘personal information’?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

Personal Information also includes ‘sensitive information’ such as information about an individual’s health or medical condition and information about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body or criminal record.

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What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we usually collect about you may include, without limitation, the following:

  • name;
  • mailing or street address;
  • date of birth;
  • email address;
  • phone number;
  • mail address;
  • social media information;
  • age;
  • credit card information;
  • information about your company, business or personal circumstances;
  • information in connection with client surveys, questionnaires and promotions;
  • your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
  • information about third parties; and
  • any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.

Under certain circumstances, Hawker Spaces may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

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How do we collect your personal information?

We collect your personal information from you directly or via third parties through a variety of ways including when you:

  • register and set up a user account with us;
  • apply to licence a Hawker Space licence area;
  • interact with us over the phone, SMS or via social applications;
  • interact with us in person;
  • interact with us online or in writing;
  • participate in surveys or questionnaires;
  • attend a Hawker Spaces event;
  • subscribe to our mailing list;
  • apply for a position with us as an employee, contractor or volunteer;
  • interact with our Website, social applications, services, content and advertising.

If you choose to register and set up a user account with our Website, then you will be requested to provide contact information (name, address, telephone number, email address, a unique login name and password). We use this information pursuant to our legitimate business interests to provide our services

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

  • provide you with information or services that you request from us;
  • deliver to you a more personalised experience and service offering;
  • improve the quality of the services we offer;
  • marketing and research purposes;
  • for record keeping and administrative purposes;
  • to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
  • to consider any licence application from you or your corporate entity;
  • to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • our third-party service providers including cloud providers, contractors and other third parties located inside or outside of Australia;
  • our marketing providers;
  • our professional services advisors;
  • third parties if required to do so by law.

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.

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How do we protect your personal information?

Hawker Spaces will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • having a robust physical security of our premises and databases / records;
  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
  • having technological measures in place (for example, anti-virus software, fire walls).

However, unfortunately, the internet is not always a secure place and we cannot guarantee total security of your personal information in all circumstances.

When you provide personal information to us, you warrant that it is accurate, current and complete and undertake to maintain the accuracy, currency and completeness of the personal information we retain.

We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.

We will take reasonable steps to destroy or de-identify personal information if it is no longer needed for any purpose for which it may be used or disclosed in accordance with the Privacy Act.

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Online activity

Electronic communications

Once you register and set up a user account with us, we will send you a welcome email to verify your username and password. We will also respond to your inquiries, provide services you request and manage your account. We will communicate with you by email or telephone and will make every effort to honour your preference.

Subject to the marketing preferences which you give us, we will also send you information on new products, services, special savings, promotions and general information. If you do not want to receive this information, you can opt-out of receiving future mailings.

If you ask to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. You can sign up for these newsletters from us on our registration page. You may unsubscribe at any time. When necessary, we will send you service-related announcements, which are not promotional in nature. If you do not wish to receive them, you may deactivate your account with the Website.

Cookies

The Hawker Spaces Website uses cookies. A cookie is a small file of letters and numbers the Website puts on your device if you allow it. These cookies recognise when your device has visited our Website(s) before, so we can distinguish you from other users of the Website. This improves your experience and the Hawker Spaces Website(s).

We do not use cookies to identify you, just to improve your experience on our Website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our Website’s functionality may be affected.

Website analytics

Our Website may use analytical services to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication. If you are experiencing issues trying to unsubscribe, please contact us via the email provided below.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, Website personalisation, and to provide targeted or retargeted advertising content to you (including through third party Websites).

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

Hawker Spaces will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us via the email address provided below and we will usually respond within seven (7) days.

Links to third party sites

Hawker Spaces Website(s) may contain links to Websites operated by third parties. If you access a third-party Website through our Website(s), personal information may be collected by that third party Website. We make no representations or warranties in relation to the privacy practices of any third-party provider or Website and we are not responsible for the privacy policies or the content of any third party provider or Website. Third party providers / Websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how Hawker Spaces handles, processes or manages your personal information, please contact admin@hawkerspaces.com. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to seven (7) days for Hawker Spaces to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Hawker Spaces’ response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email: admin@hawkerspaces.com

This policy was last updated on 22 June 2024.